Like many of us, Melissa Milani and Tom Costello of PAREXEL lived in a world of reaction and response to their training “customers”. Until, they designed and implemented their “WOW” learning strategy. “WOW” is focused “outside-in, the clients’ first choice every time, the team feeling valued, challenged, producing their best work, AND designing learning that develops the right behaviors for the right people at the right time. Our second largest audience this year listened as Melissa and Tom brought us through the planning of their strategy, the metrics they developed, the obstacles they overcame and the change management practices they learned as they turned their Learning & Development ship in a new direction of pro-activity flawless execution. It is always a special treat at GBASTD, when we hear from others just like ourselves and learn from their successful blueprints. Thank you PAREXEL, for sharing your journey to WOW!